Welcome! You can submit a SUPPORT request from the options provided.
Technical support
Need help with installation, configuration or solving a problem? Select this item to request support.
Required fields are marked with an asterisk*
{"xsrfToken":"560888c0866fae56c29cc91716e24b5f3677b780_lout","branding":{"id":"2","key":"support","name":"SUPPORT","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0d2840","headerLinkHoverBGColor":"#0d2840","headerBadgeColor":"#0d2840"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ff8823e0-684c-402c-b87f-68390425f991/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZhMjg3Yi1hZDdiLTQzODItYjUxMS0wYmIwOGFkZDQzYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmODgyM2UwLTY4NGMtNDAyYy1iODdmLTY4MzkwNDI1Zjk5MSI6WyJyZWFkIl19LCJleHAiOjE3NTA4NDAyNDUsIm5iZiI6MTc1MDgzOTY0NX0.-6rltxTk8mLfb1NZCbVWuztXhID25lpbafXPQrs9cEs&client=b26a287b-ad7b-4382-b511-0bb08add43ac&mode=fit","logoId":"ff8823e0-684c-402c-b87f-68390425f991","isLogoAvailable":true,"helpCenterTitle":"Get help with Equideclic and Groomy products and services","sharedPortalName":"Help Center Groomy Equideclic","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Obtenez de l'aide sur les produits et services Equideclic","sharedPortalName":"Centre d'aide Equideclic","localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Get help with Equideclic and Groomy products and services","sharedPortalName":"Help Center Groomy Equideclic","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-GB","portalThemeColor":"#1c57a5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZhMjg3Yi1hZDdiLTQzODItYjUxMS0wYmIwOGFkZDQzYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTA4NDAyNDUsIm5iZiI6MTc1MDgzOTY0NX0.-EhYtgO3boaEO2UIy0YUGnMEIhLQ-tJ66xNpzdyLZ9I&client=b26a287b-ad7b-4382-b511-0bb08add43ac&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"support","projectId":10004,"serviceDeskId":2,"name":"SUPPORT","description":"<p>Welcome! You can submit a SUPPORT request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"95","name":"Report a bug / malfunction","descriptionHtml":"","callToAction":"Report a bug / malfunction","introHtml":"<p>Tell us about the problems you encounter.</p>","icon":10545,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[28],"key":""},{"id":"94","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with installation, configuration or solving a problem? Select this item to request support.</p>","icon":10520,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[28],"key":""},{"id":"116","name":"Chat room","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat room","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"99","name":"Request a quotation","descriptionHtml":"","callToAction":"Request a quotation","introHtml":"<p>You want to start a new project, upgrade your tool</p>","icon":10536,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"97","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>Have you identified areas for improvement? We'd love to hear from you.</p>","icon":10539,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"110","name":"Your opinion matters!","descriptionHtml":"","callToAction":"Your opinion matters!","introHtml":"<p>We need your feedback!</p>","icon":10550,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"A request for assistance"}],"orderMapping":{"29":[94],"28":[94,95],"30":[99,97]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c99f74fb-2875-3fed-b467-05a98eeb3335","appLinkName":"System Confluence","appLinkUrl":"https://equideclic.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SUPPORT","spaceUrl":"https://equideclic.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://equideclic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZhMjg3Yi1hZDdiLTQzODItYjUxMS0wYmIwOGFkZDQzYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NDA4NDUsIm5iZiI6MTc1MDgzOTY0NX0.aozoJvyIh7vNHLUM9Hc3lvbweAqOa3O_-ifVpJVXut4","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"b26a287b-ad7b-4382-b511-0bb08add43ac","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6be3b62a-9214-4ede-bb05-60c68c618e3b","name":"Support client","categoryUrl":"https://equideclic.atlassian.net/servicedesk/customer/portal/2/topic/6be3b62a-9214-4ede-bb05-60c68c618e3b","createdAt":"1621328835968"},{"id":"313d901c-04e9-4f45-bd1b-38071022060c","name":"Incident","categoryUrl":"https://equideclic.atlassian.net/servicedesk/customer/portal/2/topic/313d901c-04e9-4f45-bd1b-38071022060c","createdAt":"1629455907703"},{"id":"d2a237ab-dd2c-4a59-b425-892451218449","name":"Logiciels Equideclic","categoryUrl":"https://equideclic.atlassian.net/servicedesk/customer/portal/2/topic/d2a237ab-dd2c-4a59-b425-892451218449","lastUpdated":"1634293559660","createdAt":"1634293328302"},{"id":"1b1154b2-eaeb-4775-820f-80e652312bf4","name":"Sites Internet","categoryUrl":"https://equideclic.atlassian.net/servicedesk/customer/portal/2/topic/1b1154b2-eaeb-4775-820f-80e652312bf4","lastUpdated":"1637594731864","createdAt":"1637594715985"}]}},"reqCreate":{"id":94,"projectId":10004,"issueType":{"id":"10083","name":"Assistance"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help with installation, configuration or solving a problem? Select this item to request support.</p>","instructions":"","icon":10520,"iconUrl":"https://equideclic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10079","fieldConfigId":"10417","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10116","label":"Site Internet","selected":false,"children":[]},{"value":"10117","label":"Gynebase","selected":false,"children":[]},{"value":"10118","label":"Groomy","selected":false,"children":[]},{"value":"10119","label":"Nom de domaine & emails","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/94","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/94","calendarParams":{"firstDay":1,"date":"2025-06-25T10:20:45+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c99f74fb-2875-3fed-b467-05a98eeb3335","appLinkName":"System Confluence","appLinkUrl":"https://equideclic.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SUPPORT","spaceUrl":"https://equideclic.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://equideclic.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjZhMjg3Yi1hZDdiLTQzODItYjUxMS0wYmIwOGFkZDQzYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4NDA4NDUsIm5iZiI6MTc1MDgzOTY0NX0.aozoJvyIh7vNHLUM9Hc3lvbweAqOa3O_-ifVpJVXut4","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"b26a287b-ad7b-4382-b511-0bb08add43ac","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=header&xdm_e=https%3A%2F%2Fequideclic.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyNTJhNjBiMDg4YzMxM2I2NTM1YzA5NTI4ZTBkNTdhNjk4ZDJiMWQ5ZmNkZThiMjJjODM5M2EzMWM5OWY5MTU5IiwiaXNzIjoiNmJhMzNkMGQtZTI4YS0zMzI0LTllMTUtOTg2MGIwNjA5MGJkIiwiY29udGV4dCI6e30sImV4cCI6MTc1MDg0MDU0NSwiaWF0IjoxNzUwODM5NjQ1fQ.mMWTS7jNMRQPuVUizH4woEGac8phxvHgHKUvjDWL7-E\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZiYTMzZDBkLWUyOGEtMzMyNC05ZTE1LTk4NjBiMDYwOTBiZCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZXF1aWRlY2xpYy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9lcXVpZGVjbGljLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDA0In19fSwiZXhwIjoxNzUwODQwNTQ1LCJpYXQiOjE3NTA4Mzk2NDV9.RMrflJo307MDgp0XsggUh0FJltMjPlTQaEsKSovrL6I\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://equideclic.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://equideclic.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"94\\\"}\",\n \"timeZone\":\"Europe/Paris\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://equideclic.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}